Privacy Policy

Any information provided online to Collier Turf Care Ltd will only be used in accordance with this Statement.

Thank you for choosing to purchase from Collier Turf Care Ltd. We value the trust of our customers and strive to respect your privacy when handling data relating to the use of our websites and transactions performed on our websites.

This Policy describes how we collect personal data about you, the type of data we collect, how this data is used and how you, a valued customer, can control the use of your data by Collier Turf Care Ltd

Our privacy promise

We promise:

• To keep your data safe and private.
• Not to sell your data.
• To give you ways to manage and review your marketing choices at any time.

What Data Do We Collect?

In order to process orders and ensure the best possible levels of service, we do collect certain personal and company information when you make a transaction. This includes but is not limited to the following:

• Your Title
• Your Name
• Your Company’s Name
• Your Customer Type (Golf, Bowls etc.)
• Your Delivery Address
• Your Payment Address
• Your Payment Details
• Your Email Address
• Your Telephone Number
• Browsing & Shopping Activities

How We Use Your Data

We will primarily use your data to:

1. Keep you updated on the status of your order
2. Fulfil delivery of your order
3. Contact you if there is a query regarding your order
4. Assist with any customer queries

In addition, your data including Payment Address and Payment Details will be shared with reputable third party banking providers including Paypal in order to verify and authorise your payment card so your order can be processed. All third parties used to process payments are under strict obligation to ensure your personal information is kept private.

Use of Data for Marketing Purposes:

The privacy of your personal data is of the highest importance to us. We will not share your personal details to anyone else. Unless you have expressly requested not to receive promotional material from Collier Turf Care Ltd, we may use your personal information to provide you with other relevant offers and details of promotions relating to your transaction history. We may contact you in a number of ways including but not limited to:

1. Email
2. Post
3. Telephone

How Safe Is My Data?

All Personal Data is stored on secure servers employing extensive security measures to ensure it remains fully protected at all times. All servers used for data storage are also physically secured and provided by reputable companies that meet the highest standards of security. We do not store any payment card information on any of our own servers.

How Can I Control Use Of My Data

As a valued customer and in line with Data Protection Legislation, you have full control over your data and how it is used by Collier Turf Care Ltd. To remove your data from email marketing:

Follow the “unsubscribe” link contained within all communications from Collier Turf Care Ltd.

Or

Email our Customer Services Team at sales@collier-turf-care.co.uk with “NO EMAIL” as the email subject

To remove your data from Postal marketing: Email our Customer Services Team at sales@collier-turf-care.co.uk with “NO MAIL” as the email subject

To remove your Data from Telephone marketing: Email our Customer Services Team at sales@collier-turf-care.co.uk with “NO PHONE” as the email subject

To remove your Data from All marketing activity: Email our Customer Services Team at sales@collier-turf-care.co.uk with “REMOVE” as the email subject

Legitimate Interest Statement

The contacting of customers and relevant parties, will only be exercised under what Collier Turf Care Ltd deem the requirement of the contact, and use of the customer’s data as a legitimate interest in the reason for contact.

Collier Turf Care Ltd shall only contact a person who we believe has a legitimate interest in the communication. This will in all cases be because the customer has previously purchased a product from Collier Turf Care, has indicated an interest in the products provided, or may have a professional interest in the company and the services it provides.

Use of Cookies on Collier Turf Care Ltd Websites

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This website makes use of cookies to monitor visitor sessions. We may collect data about the type of Internet browser and computer operating system that you use, and also which pages you visit and interact with. We do this so we can ensure you have best user experience and can be presented with more relevant content, such as products you have previously viewed. No personal information is stored in the cookie that is issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can easily and safely disable them in your browser, though doing so may affect the functionality of our website.

Changes:

We may update this privacy policy from time-to-time by posting a new version on our websites. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email so you may have your details removed if you do not agree with the changes.

Updating Your Details:

Should any of the information you have provided to us change, please let us know the correct details by sending an email stating "Change Details" as the email subject, to sales@collier-turf-care.co.uk. Or by sending a letter to Collier Turf Care Ltd, Drury Square, Beeston, King’s Lynn, Norfolk, PE32 2NA.